Alhambra Hospital Medical Center's New and Exciting Service:

The Patient Portal

The Patient Portal is a free online service that gives you 24/7 access to health information about your visit to Alhambra Hospital Medical Center. It's a secure and convenient way to manage your personal health information ONLINE.

Activate your account to obtain access to view, download and transmit your:
Lab and Radiology test results
Medication list
Immunization records
Allergies
Other information related to your hospital or ER visit

You can also:
Discuss your hospital information with your physicians and
Be more informed and prepared for planned follow-up care

Frequently Asked Questions:

FAQ: About

What is the Patient Portal?
The Patient Portal is a free online service that gives you 24/7 access to your health information. It is a secure and convenient way to:
view information about your Alhambra Hospital Medical Center visits
view medications prescribed during your visit
view allergies identified during your visit
view immunizations given during your visit
view lab and diagnostic procedure results
share your hospital information with your physicians
be more informed and prepared for planned follow-up care

Why is using the Patient Portal important?
Using the Patient Portal can help you be more actively involved in your health care. It can help you communicate with your physicians and make more informed decisions about your care.

Am I eligible to sign up for the Patient Portal?
You are eligible if you were a patient of Alhambra Hospital Medical Center with an inpatient stay, outpatient visit, or ER visit on or after June 1, 2014.

Do I have to pay to access the Patient Portal?
No! The Patient Portal is a free service we offer to our patients.

FAQ: Setup and Access

What do I need to set up and access the Patient Portal?
All you need is access to a computer, tablet, laptop, or smartphone, an internet connection, and an email account.

Do I have to download anything on my computer?
No downloading or installing necessary! You can access your Patient Portal from any computer, tablet, laptop, or smartphone with an internet connection.

What browsers are recommended for accessing the Patient Portal?
Your Patient Portal is compatible with most web browsers, such as Safari, Chrome, Internet Explorer, or Firefox.

What devices can I use to access the Patient Portal?
You can access the Patient Portal on any device that has internet access such as computers, tablets, laptops, and smartphones.

What information do I need to register for the Patient Portal?
You will need a valid email address. You will be asked to select three security questions when you activate your account. We will use your answers to these security questions to help verify your identity in the event that you forget your password.

How do I sign up for the Patient Portal?
During your hospital admission process, you will be asked to provide a valid email address, so that we can send you an email invite to access the Patient Portal. This email invite will be sent after your discharge from Alhambra Hospital Medical Center. Click on the link provided to you in the email to complete the registration for the Patient Portal account.

How do I access my information once I have set up my account?
After you have set up your account, go to the website app.relayhealth.com and login.

When can I sign in to the Patient Portal?
Anytime! Your Patient Portal is available 24 hours a day, 7 days a week.

Is information about my visit immediately available?
Information about your visit is available on your Patient Portal within 36 hours of your discharge from the hospital.

What if I want to access my health information from before June 1, 2014?
Please contact Alhambra Hospital Medical Center Health Information Management Department at (626) 570-1606 Extension 3212, Monday through Friday, 8 am – 5pm.

Will I receive emails after each admission to the hospital?
No. Once you receive your initial email inviting you to set up your Patient Portal, you will not be sent an email following another hospital admission.
After each admission to the hospital, a new summary of care document will post to your Portal, but you will not receive an email notification.

FAQ: Privacy and Security

Is this Patient Portal secure?
The Patient Portal uses a secure, encrypted connection that meets the highest industry standards. Your personal and medical information in your Patient Portal is confidential.
Only you, or those you authorize, will be able to view the information in your Patient Portal.

We will not share, sell, or lease your information.

What is your privacy policy?
Patients receive a copy of our complete privacy policy with their admission packet. Alhambra Hospital Medical Center is fully compliant with state and federal privacy laws.

Is my entire health history included in the Patient Portal?
No. Some of the more commonly requested results for services provided at Alhambra Hospital Medical Center beginning June 1, 2014, are available through your Patient Portal account.

What information can I access on the Patient Portal?
The information includes certain lab results, radiology test results, medication list, immunizations, allergies, vital signs and more.

FAQ: Sharing Your Health Information with your Physicians

What should I do if I see a lab result or something else in my record that I have questions about?
Please contact your physician for questions regarding your results and all other health-related questions.

Can I email my physician through my Patient Portal?
This feature is currently not available on the Patient Portal.

Can I use regular email to send my record to my physician's office?
Please do not email your records to your provider. Email is not a secure means of transferring your health information.

What if I have questions about my medical records?
If you have questions about your medical records, please contact Alhambra Hospital Medical Center Health Information Management Department at (626) 570-1606 Extension 3212, Monday through Friday, 8 am – 5pm.

FAQ: Troubleshooting

Whom should I contact if I have trouble logging in or accessing the Patient Portal?
If you have trouble logging in or accessing your Patient Portal, please call our Patient Information Hotline at (626)457-7888 or 1-866-RELAY-ME (1-866-735-2963).

What do I do if I forget my User ID or Password?
Click on the "I forgot my User ID or Password" link on the sign in page. At the prompt, provide your email address. You will then receive an email in a few minutes to help reset your password.

If I have a technical problem, or a non-urgent question that I don't see answered above, how can I get help?
Please contact us for assistance:
Call Patient Information Hotline at 626-457-7888 or email us at info@alhambrahospital.com for additional questions.